Custom homes
What the 10 year warranty on a new custom home covers
Every Richardson Brothers custom home comes with a 10 year Quality Builders Warranty backed by Liberty Mutual. Here is what it covers, year by year.
By Rick Richardson, Owner · 2 min read
Every custom home we build comes with a Quality Builders Warranty. It is a 10 year warranty, backed by Liberty Mutual.
Buyers ask us what that really means. Here it is in plain terms.
What is covered, and for how long
The coverage comes in three layers.
| When | What it covers |
|---|---|
| Year one | Items such as doors, windows, roofing, lot drainage, masonry, carpentry, plumbing and electrical |
| Through year two | Septic, pipes and ductwork |
| The full 10 years | Load bearing walls, roof framing, foundation and floor systems |
The first layer covers the finishes and systems. The last layer covers the structure itself.
The Solithria. The structure under the finishes is what the full 10 years covers.
Who you work with
Quality Builders Warranty, or QBW, provides the warranty service. After your build is complete, you work directly with QBW on your warranty needs.
Our warranty page has three things you will want to keep handy:
- A diagram of what your policy includes
- A digital copy of the Warranty Agreement
- The link to submit a service request, with a short tutorial video for first time users
If you have a question about a warranty item, you can also call our office at (435) 652-6016.
Why the builder matters
QBW only works with builders of integrity, and we are proud to be one of them.
A warranty is a backstop. The first line of protection is how the home is built. We run through several inspections during construction, including third party inspections of systems such as HVAC, roofing, electrical and plumbing.
Plumbing is among the items covered in year one. Pipes are covered through year two.
Questions to ask any builder about a warranty
If you are comparing builders, ask each one:
- Who backs the warranty?
- What is covered in year one, and what is covered for the full term?
- Who do I call when something needs attention?
- Can I read the warranty agreement before I sign a contract?
You can read ours today. The agreement is on our warranty page.
A home is the largest thing most families will ever build. It should come with a clear promise in writing. Ours does.
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